Our most frequently asked questions are answered right here. If you have any additional questions, reach out to us directly through our Contact Us page.
What is included when I purchase a STEMPilot simulator?
All STEMPilot Simulators include:
- Curriculum book and student worksheets
- Preloaded missions
- Simulator structure
- PC computer designed and built by STEMPilot to deliver stunning graphics
- Display screen(s)
- Flight software
- Flight controls
- Access to instructional videos and support
For more information, you can visit our product page or contact us.
How long does it take for a simulator I purchase to arrive?
- Products generally ship in 4-6 weeks, subject to your location and product selection(s).
What happens if my simulator breaks?
- If a component of the simulator breaks while it is under warranty, please contact us for repair or replacement.
- If something breaks and is not under warranty, we will work with you to repair or replace the component at additional cost.
Does STEMPilot offer a warranty?
- Yes. Each simulator comes with a 1 year warranty from the time you receive the unit. We ask that you fill out and submit the warranty card that comes with your product within 30 days of receiving your product.
- You may also purchase an extended warranty at an additional cost.
- For more information, you can visit our product page or contact us.
Do you take returns?
- We support and stand by our equipment, and it is our desire that you be 100% satisfied. Returns must be authorized in writing by STEMPilot; return and pick-up authorization numbers will be issued.
- Products are guaranteed for 1 year from date of purchase for defects in workmanship. It is STEMPilot’s choice to repair or replace any defective components. Due to the specialty nature of our simulators there is a 50% restocking fee plus freight costs for returned product not defective or refused. Any damaged or missing components will be assessed upon receipt and adjusted as deemed necessary.
Once I purchase a simulator, will I get software updates over time?
- No. Upon purchase, each simulator is set up with the most recent version of Prepar3D flight software that has been tested and vetted by the STEMPilot team.
- STEMPilot’s custom missions are configured for the version of flight software installed with your purchase; upgrading the flight software may result in errors in the missions.
- Please contact us with any additional questions.
Where can I find information about how to set up and use the simulator?
- We offer instructional videos to walk you through the initial set up and beyond. These can be found here.
- If you have any additional questions, please feel free to contact us directly.